Frequently Asked Questions

• How to create an LPTI account?

  You need to create an account before taking a course by following these steps:
  

  • Click on the Menu Icon (Three horizontal lines) present on the top left of the Store Screen
  • From the opened menu, click on Login/Register button
  • Click on Sign Up. Enter your Email Id & Password to register for an account

• How to use Access Codes?

  You need to follow these steps:

  • Create an account on the app to use the access codes
  • After Successful login, click on the Menu icon present on the top left of the Store Screen
  • From the opened menu, click on the My Courses Button
  • On the opened screen, click on the Gift Icon present on the Top Right of the Screen
  • Enter your Access Code here. Respective Courses will be added to your My Courses section

• How to take a Course?

  After you have purchased the Course or used the access code of the course then you need to follow the steps:

  • The course would be added to your My Course Section
  • Click on the Course image to start the course

• I have issues with Login, what should I do?

  You can click on Forgot Password link to reset your password from the login screen. We will send the new password to your registered email address. Try to log in with the new password.
  
  If the issue still persists, drop an email to support@lla.in with the issue details.

• I am unable to access the Course, what should I do?

  Please check whether you are using the same email, which was used for purchasing/using the access code. Check for the course in your My Course section.
  
  If the course is still not available, please drop an email to support@lla.in

• How to download the certificate?

  First, you need to complete the course with 100% and then the certificate will be automatically issued.
  
  If still not able to download it, please drop an email to support@lla.in

• How to use LPTI credits?

  You can only use LPTI credits up to 10% at a time and it is not applicable to every course.
  
  If still not able to use it, please drop an email to support@lla.in

• How to report an issue on the app?

  For any other issues, please drop an email to support@lla.in with the complete issue details.